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Industry Focus Groups

Toll Insight facilitates Industry Focus Groups (IFGs) on specific challenges or opportunities facing the industry. Participants are subject-matter experts in the specific topic and work across the tolling value chain, including toll operation, technology provision, and consulting. Regular meetings and collaboratively created documentation comprise the bulk of group activities.

Current IFGs

U.S. Third-Party Provider (3PP) Working Group

Third party perspectives

This is an on-going collaborative opportunity to identify a "joint voice" and common denominator issues faced by Third-Party Providers (3PP)/ tolling account management vendors. Focus has been on outcomes and recommendations related to interoperability, customers, and economics from the third-party perspective.

An industry recommendation presentation was recently finalized and delivered to National Interoperability toll industry leaders. Contact us at if you'd like to learn more or receive a copy of the presentation.


Completed IFGs

Shifting customer operations

Toll agencies are experiencing a shifting opportunity in account management—to outsource the customer service value chain in whole or in-part. Mobile apps and start-ups have started the disruption on a smaller scale. But larger opportunities are on the horizon.

Agency participants

Delaware River Joint Toll Bridge Commission 

The Eastern Transportation Coalition

E-ZPass Group

Florida DOT

Illinois Tollway

Indiana Toll Road

Kansas Turnpike

MTA Bridges and Tunnels (NY)

North Carolina DOT

North Texas Tollway Authority

Oklahoma Turnpike

Pennsylvania Turnpike 

San Bernardino County (CA)

State Road & Tollway Authority (GA)

Transportation Corridor Agency (CA)

Utah DOT

Virginia DOT

Washington State DOT

Carpool verification solutions

Traditionally, tolling and transportation agencies have relied on manual, state police-based on-road practices to confirm the number of occupants inside of vehicles. In the past several years, a combination of camera, smartphone an potentially in-vehicle technologies have enabled innovation in this space.  

Agency participants


Colorado DOT

LA Metro

Minnesota DOT

Massachusetts DOT

Metropolitan Transportation Commission 

North Central Texas COG

Riverside County (CA)

State Road & Tollway Authority (GA)

Utah DOT 

Washington State DOT 

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