Future CSC Conference 2022
The future of customer service in tolling
Time & Location
Dec 05, 2022, 11:00 AM
Online Conference
About the event
Across all industries, customer service modernization is occurring, spurred by the development of mobile account management, chat and text-based customer interaction options, artificial intelligence, and digital wallets. The tolling industry is no exception to this disruption with new Customer Service Center (CSC) options appearing on road networks across the globe. Â Â Â Toll Insight, an industry knowledge exchange platform founded in 2020, has gathered leading toll agency and consultant subject matter experts to discuss the trends for future CSC models and how they are beginning to be implemented today. The Future CSC Conference will present a comprehensive program of speakers covering: Â Â Â - Future CSC Trends,
- Agency Trials & Perspectives,
- Adapting towards a flexible Back Office System (BOS), and
- Best practices in CSC Operations.
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December 5-6 | Online Event
Speaker and Session Details
Tuesday, December 5th
Opening Remarks
11:00AM-11:30AM US EST
SESSION 1
U.S. IOP Overview & Issues
11:30AM-1:00PM US EST
Where does the U.S. stand with tolling interoperability? Significant industry progress will be shared, as well as remaining issues and challenges.
Break
1:00PM – 1:30PM US EST
SESSION 2
Regional & Hub Updates
1:30PM – 3:00PM US EST
Covers the updates on U.S. regional toll hubs and the adoption of new transponder protocols.
Break
3:00PM – 3:30PM US EST
SESSION 3
IOP System Providers
3:30PM – 5:00PM US EST
Top tolling vendors will describe their roadside and back-office solutions that enable interoperability.
Closing Remarks
5:00-5:15PM US EST
Wednesday, December 6th
Opening Remarks
11:00-11:15AM US EST
Keynote Speaker
11:15AM-12:00PM US EST
Break
12:00PM – 12:30PM US EST
SESSION 4
Third-Party Providers
12:30PM – 2:00PM US EST
How are 3PPs assisting agencies with interoperability today, and where do they see opportunities for further collaboration, both short and long term?
Break
2:00PM – 2:30PM US EST
SESSION 5
Third-Party Integration Solutions
2:30PM – 4:00PM US EST
This final session will focus on one of the main challenge areas for the U.S. tolling industry – third-party provider integration issues and solution options.
