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Future CSC Conference 2022
The future of customer service in tolling
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December 5-6 | Online Event
Schedule: Day 1
Speaker and Session Details
Tuesday, December 5th
Opening Remarks
11:00AM-11:30AM US EST
SESSION 1
U.S. IOP Overview & Issues
11:30AM-1:00PM US EST
Where does the U.S. stand with tolling interoperability? Significant industry progress will be shared, as well as remaining issues and challenges.
Break
1:00PM – 1:30PM US EST
SESSION 2
Regional & Hub Updates
1:30PM – 3:00PM US EST
Covers the updates on U.S. regional toll hubs and the adoption of new transponder protocols.
Break
3:00PM – 3:30PM US EST
SESSION 3
IOP System Providers
3:30PM – 5:00PM US EST
Top tolling vendors will describe their roadside and back-office solutions that enable interoperability.
Closing Remarks
5:00-5:15PM US EST
Schedule: Day 2
Wednesday, December 6th
Opening Remarks
11:00-11:15AM US EST
Keynote Speaker
11:15AM-12:00PM US EST
Break
12:00PM – 12:30PM US EST
SESSION 4
Third-Party Providers
12:30PM – 2:00PM US EST
How are 3PPs assisting agencies with interoperability today, and where do they see opportunities for further collaboration, both short and long term?
Break
2:00PM – 2:30PM US EST
SESSION 5
Third-Party Integration Solutions
2:30PM – 4:00PM US EST
This final session will focus on one of the main challenge areas for the U.S. tolling industry – third-party provider integration issues and solution options.
Closing Remarks
4:00-4:15PM US EST
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