In an era of open-road tolling, direct customer engagement has migrated from person-to-person interactions to phone calls and online platforms. With this shift came an additional challenge for toll road operators: developing and maintaining excellent customer service practices that keep travelers coming back to the roadway.

 

In this webinar, Transurban Toll P3 leaders will share their perspective on best practices for attracting and retaining toll payers, from prospective customer education to back-end service and every mile in between.

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