About the Event
Toll Insight is convening an industry-wide AI for Tolling online summit focused on the practical application of Artificial Intelligence (AI) across tolling agencies, operators, and technology providers. The event will aim to cover the most important insights, points of consensus, and unresolved questions emerging within the industry.
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Attendees will hear where AI is already delivering measurable value in toll operations, customer service, enforcement, and asset management—and where expectations may be running ahead of reality. The discussion will also highlight common implementation challenges, data and governance considerations, and near-term use cases agencies are actively prioritizing.
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This AI for Tolling event will offer a grounded, peer-informed view of how AI is being applied today and is likely to shape tolling over the next 12–36 months, based not on theory, but on real-world experiences shared by industry leaders.
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Thank You to Our Sponsors
Speaker and Session Details
The times for the sessions below are in Eastern Time (ET).
EVENT MODERATORS
Lev Pinelis
Toll Insight
Kristen Johnson
Toll Insight
Peter Ousley
Accenture
Tuesday, April 21st
11:00 AM
Opening Remarks
Event Moderator
SESSION 1 • MODERATED BY LEV PINELIS
Panel Discussion: What is AI? And How Does it Apply to Tolling?
The kickoff session will introduce what AI is, why it matters now, and how it may transform both operations and organizational structures within the tolling industry. Speakers will explore emerging use cases—from conversational AI to infrastructure and pavement applications—while also addressing data governance, workforce impacts, and the need to revisit long-standing problem statements through an AI lens. The session will set the stage for sessions 2-4, including evolving RFP approaches and the growing integration of tech and operations.
11:15 AM
PANEL SPEAKERS
JJ Eden | North Carolina Turnpike Authority
Michael Shay | Illinois Tollway
Sidney Edmonds | Accenture
Donovan Guin | IBM
Chris Tomlinson | Deloitte
12:35 PM
Break
SESSION 2 • MODERATED BY PETER OUSLEY
Toll Agency Problem Statements and AI Solutions
Session 2 will focus on concrete toll agency problem statements and how emerging AI tools can address them across roadside, back office, and customer-service functions. Agencies will highlight real use cases—from queue detection and image review automation to virtual agents, ALPR-linked customer profiling, revenue assurance, predictive maintenance, and improved payment-propensity modeling—while also discussing data governance and the practical challenges of scaling AI responsibly. The session will emphasize how different agencies are approaching leakage, customer segmentation, master customer IDs, and near–real-time operational monitoring as they integrate AI into existing systems.
12:45 PM
AI Across the Tolling Enterprise: Roadside, Back Office, and Customer Service
Michael Catolico | Illinois Tollway
1:10 PM
The Invoice Payment Crystal Ball Model for Toll-by-Plate Revenue Optimization
Paul Dangleman | Pennsylvania Turnpike Commission
Craig Rolling | HNTB
1:30 PM
Applying Machine Learning to Traffic, Construction, and Image Validation
Richard Jaramillo | Maryland Transportation Authority
1:50 PM
Customer Data Standardization AI Use Case
Pat Louthan | North Texas Tollway Authority
2:10 PM
Break
SESSION 3 • MODERATED BY LEV PINELIS
Achieving Leaner, More Efficient Toll Systems with AI
This session will explore how AI can create leaner, more efficient toll systems—from roadside automation and adaptive OCR to next-generation customer service tools, safety applications, and data-driven infrastructure optimization. Presenters will highlight practical implementations, emerging agentic AI capabilities, and how AI can enhance workforce productivity while improving agency performance.
2:20 PM
AI-Driven Efficiency: Streamlining Roadside and Back Office Operations
Raman Jafroudi & Ahmadreza Azizi | Quarterhill
2:45 PM
Adaptive OCR and Intelligent Agents in the Toll Lane
David Casale | Neology
3:05 PM
AI in Action: Demonstrating Automated Toll System and Operations Auditing
Donovan Guin | IBM
3:25 PM
Agentic AI for Safer, Smarter, and More Efficient Tolling
Anant Dinamani | Deloitte
3:45PM
Break
SESSION 4 • MODERATED BY KRISTEN JOHNSON
AI in Toll Operations and Customer Experience
This session will examine how AI is reshaping toll operations and customer experience—from enterprise-level AI governance and orchestration, to human-in-the-loop models, to intelligent virtual agents that improve self-service and reduce leakage. Presenters will share practical tools, operational results, and emerging approaches that make customer interactions smarter, faster, and more effective.
3:55 PM
Human-in-the-Loop AI: Enhancing Roadside, Back Office, and Customer Support
Adrià Ferret | Emovis
4:20 PM
AI-Driven Self-Service: Intelligent Virtual Agents and Payment Re-Engagement
Tyler Williams & Kevin Nanzer | PayNearMe
4:40 PM
