Business of Tolling
May 16, 2023
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Thank You to Our Sponsors!
About the Event
Slides and recordings of this event are available for purchase. If interested, please email contact@tollinsight.com
Toll Insight hosted this online course related to the Business of Tolling.
The tolling business landscape is growing and evolving. New hires and even experienced professionals need to understand the history, context, and ongoing challenges for our nuanced industry. Our goal with this course is to allow new staff to integrate more quickly into their roles, fast-tracking output. We also want to support learning and development, market research, as well as to complement business operations, continuous improvement / innovation, and decision-making.
Course details can be found at the bottom of this webpage. (Note for 2022 participants, the content was almost identical as last year, with new trends added.)
The Business of Tolling Event was held on Tuesday, May 16th 11:00AM – 5:30PM EDT online using Zoom Webinar.
EVENT SCHEDULE (All times are in U.S. Eastern Daylight Time, EDT):
11:00AM – 11:15AM OPENING REMARKS
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Lev Pinelis, Principal and Founder, Toll Insight
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Marty Stone, Lead Instructor, MSC
11:15AM – 12:45PM SESSION 1 – ROADWAY TOLL SYSTEM TECHNOLOGIES
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Focuses on how toll systems are configured at the roadside and includes a brief look at cash tolling and more in-depth discussions of electronic toll and video toll technologies.
12:45PM – 1:15PM 30 MINUTE BREAK
1:15PM – 2:45PM SESSION 2 – THE BUSINESS OF ELECTRONIC TOLL COLLECTION
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Looks at the business aspects of ETC, including the types of toll facilities that are managed within the U.S., a discussion of ETC customers and business rules with a specific focus on All Electronic Tolling, a brief conversation about toll rate setting, and a look at North American toll interoperability.
2:45PM – 3:15PM 30 MINUTE BREAK
3:15PM – 4:45PM SESSION 3 – THE MANAGEMENT OF ELECTRONIC TOLLING AND TOLL OPERATIONS
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Covers the organizational aspects and flow of transactions associated with a typical ETC operation from theroadside through the back office, a brief discussion of financial management of ETC, and a look at KPIs and the reporting and analytic tools.
4:45PM – 5:00PM 15 MINUTE BREAK
5:00PM – 5:20PM SESSION 4 - EMERGING TRENDS IN THE U.S. TOLLING INDUSTRY
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Lev Pinelis, Principal and Founder, Toll Insight
5:20AM – 5:30PM CLOSING REMARKS
Toll Insight has offerred the Business of Tolling Overview Course in 2022 (check out our testimonials below!) as well as events on other tolling-related topics. All have had great reception and attendance each time of ~200+. Our audience is typically about 50% transportation / tolling agencies and 50% consultants, vendors and other attendee types.
Course Testimonials
FROM THE 2023 EVENT
"Thank you for a great event. I learned in each session."
"Thank you very much for the presentation. I really enjoyed listening to you and Marty."
"Thanks for the great presentation; very helpful to someone new to the business!"
"Thank you very much for organizing another great Toll Insight online conference! "
"The Business of Tolling was valuable like the last one."
"A big thanks to Lev for hosting this webinar and to both of you and Marty for your willingness to share knowledge and insights about the industry!!"
"Great job with the webinar. Great organization and great speakers."
"Thank you for hosting and facilitating the Business of Tolling. The knowledge and insight that you and Marty both shared was top-notch!"
"Just wanted to reach out and say how much I enjoyed the Business of Tolling seminar. There was a lot of information shared."
"Great set of presentations and information provided today… Great job and thanks again for the opportunity to attend."
"Thank you for promoting this discussion… I’ve been privileged to attend."
"Great meeting! Well executed! 😊"
"Thank you for this great educational opportunity!"
"Fantastic job! I learned so much about the Tolling industry from the seminar."
Course Schedule
Opening Remarks
11:00-11:15AM US EDT
Lev Pinelis
Principal and Founder,
Toll Insight
Lev is passionate about curating & sharing knowledge, which led him to found Toll Insight in 2020.
He has nearly 20 years of comprehensive experience in the tolling and transportation systems industries – having worked on strategic planning, technology development, operations and innovation with emerging solutions.
Marty Stone
Lead Instructor, MSC
Marty has 40+ years of experience in transportation and tolling. He created an original toll industry instructional series known as Toll 101 - now redeveloped as the “Business of Tolling” - a new executive overview seminar.
Toll Insight has partnered with Martin Stone Consulting (MSC) to provide this unique program to all public and private organizations.
SESSION 1
Roadway Toll System Technologies
11:15-12:45PM US EDT
Focuses on how toll systems are configured at the roadside and includes a brief look at cash tolling and more in-depth discussions of electronic toll and video toll technologies.
SESSION 2
The Business of Electronic Toll Collection
1:15PM – 2:45PM US EDT
Looks at the business aspects of ETC, including the types of toll facilities that are managed within the U.S., a discussion of ETC customers and business rules with a specific focus on All Electronic Tolling, a brief conversation about toll rate setting, and a look at North American toll interoperability.
SESSION 3
The Management of Electronic Tolling and Toll Operations
3:15PM – 4:45PM US EDT
Covers the organizational aspects and flow of transactions associated with a typical ETC operation from the roadside through the back office, a brief discussion of financial management of ETC, and a look at KPIs and the reporting and analytic tools.
SESSION 4
Emerging Trends in the U.S. Tolling Industry
5:00PM – 5:20PM US EDT
An overview of recent trends, including HOV / carpool technology, third-party provider account management, customer service modernization and urban tolling. Other major themes will be summarized.