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About the Event
The Tolling Industry continues to evolve as market leaders look for new strategies, innovations, and efficiencies. This one-day event will showcase toll operators, vendors, system integrators, service providers, and consultants that are pushing the envelope in the U.S., Europe, and beyond.
Presentations will include new products, services, or initiatives being trialed or implemented, best practices, and lessons learned. The event will provide an opportunity to connect while putting "a face with the name" of those engaging in the latest innovations in tolling.
Thank You to Our Sponsors
Speaker and Session Details
The times for the sessions below are in Eastern Daylight Time (EDT).
EVENT MODERATORS
Lev Pinelis
Toll Insight
Barb Jewell
MBI Consulting
Kristen Johnson
Toll Insight
Tyler Milligan
Milligan
George Christopher
Accenture
Tuesday, October 27th
11:00 AM
Opening Remarks
Event Moderator
SESSION 1 • MODERATED BY TYLER MILLIGAN
Panel Discussion: Opening Dialogue
A moderated conversation on innovation in tolling and moving ideas into implementation, combining Pablo Odena’s perspective with an agency voice. Includes a brief visual introduction and interview-style discussion.
11:10 AM
PANEL SPEAKERS
Pablo Odena | Emovis
Nick Roethel | Metropolitan Transportation Commission
11:50 PM
Break
SESSION 2 • MODERATED BY GEORGE CHRISTOPHER
CSC Innovations
Practical approaches to improving the customer experience and customer-service operations, including simpler payment journeys, AI-enabled quality assurance and training, and customer-insight tools.
Donovan Guin and Ross Maughan
12:00 PM
Making Toll Payments Easier: Virtual Payment Agents and Smart Payment Links
Tyler Williams | PayNearMe
12:20 PM
Applying AI to Improve Toll Customer Experience and Quality Assurance
Cris Sanders-Brown | State Road and Tollway Authority
12:40 PM
Turning Customer Insights into Action: The MOJO Insights Platform
Alex Fakeri | MOJO Creative Digital
1:00 PM
Break
SESSION 3 • MODERATED BY LEV PINELIS
Monitoring, Control & Operational Intelligence
How agencies and technology providers use monitoring, alerts, incident intelligence, wrong-way-driving detection, and operational data to identify issues and support faster, more effective responses.
1:10 PM
Inside Roadway Operations: Real-Time Monitoring and Incident Intelligence
Cory Carr | North Texas Tollway Authority
1:30 PM
Wrong-Way Driving: Technology, Operations and Measurable Results
Racquel Asa | Central Florida Expressway Authority
1:50 PM
From Roadside Detection to Action: Innovations in Toll System Monitoring
Ed Rudolf | Neology
2:10 PM
From Operational Data to Actionable Intelligence: A Live Demonstration
Donovan Guin and Ross Maughan | IBM
2:30PM
Break
SESSION 4 • MODERATED BY KRISTEN JOHNSON
Panel Discussion: Congestion Pricing
A conversational discussion with Nichola Angel and the MTA Bridges & Tunnels team on New York City congestion pricing, including implementation, early operating experience, technology, and lessons for other tolling agencies.
2:40 PM
PANEL SPEAKERS
Nichola Angel | MTA Bridges & Tunnels
Stephen Crim | MTA Bridges & Tunnels
David Gmach | MTA Bridges & Tunnels
Sergio Reis | MTA Bridges & Tunnels
Zulema Robinson | MTA Bridges & Tunnels
3:10 PM
Break
SESSION 5 • MODERATED BY BARB JEWELL
Panel Discussion: Interoperability
A discussion of toll interoperability in practice, including CUSIOP, E-ZPass coordination, current implementation challenges, and potential next steps.
3:20 PM
PANEL SPEAKERS
Sara Wheeler | E-ZPass IAG
Greg Mack | Central Texas Regional Mobility Authority
3:50 PM
Break
SESSION 6 • MODERATED BY LEV PINELIS
Industry & Policy Updates
Brief updates on policy, safety and technology, road-usage charging and license-plate fraud, workforce development, and mileage-based user fees.
4:00 PM
Policy, Safety and Emerging Technology: What the Tolling Industry Should Watch
Bobby McCurdy | ITS America
4:20 PM
Tolling, Road-Usage Charging and License Plate Fraud: Current Initiatives
Ginna Reeder | The Eastern Transportation Coalition
4:40 PM
Building the Tolling Workforce: Professional Development and Credentials
Tim McGuckin | Road Pricing Institute
5:00 PM
Mileage-Based User Fees: What Comes Next?
Barbara Rohde | MBUFA
5:20 PM
Closing Remarks
Event Moderator
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